SHIPPING
From the moment you order until the parcel is at your door, we look after it as if it were for our own pets. Here is everything you need to know.
- OrderedConfirmed by email right away
- Packed with careWithin 2 to 3 business days
- On its wayUsually 4 to 8 business days, with tracking
- With youUnpack and enjoy
Free shipping on every order
No minimum order and no shipping fees. Shipping is on us, across the US and to every other country we deliver to.
Packed with care
Our team packs your order carefully and hands it to the carrier within 2 to 3 business days.
We pack Monday to Friday. Orders placed on a weekend or public holiday are packed on the next business day.
Delivery time
Once your parcel is on its way, it usually arrives within 4 to 8 business days, in the US and everywhere else we ship.
Depending on where you live, it can sometimes take a little longer. Your tracking link shows you where your parcel is at any time.
Track your order
As soon as your order ships, we email you your tracking link. You can also check the status any time with your order number and email address.
We are here for you
Have a question about your order, or is something not quite right? Just write to us and our team will get back to you.
If your parcel arrives damaged or you received the wrong item, send us a photo within 48 hours of delivery. We will review it and offer you a replacement or a full refund, and you will not need to send anything back. Changed your mind? You can request a return within 30 days of delivery. All details are in our refund policy.
Thank you for trusting us. We can't wait for your parcel to reach you and your best friend.