Refund policy

Order Cancellations

You can cancel your order for a full refund as long as it has not yet been processed or shipped. To request a cancellation, please contact our support team as soon as possible. Once an order has been shipped, it can no longer be cancelled.

Returns

We stand behind the quality of our products. If you are not satisfied with your purchase, you may request a return under the following conditions:

• The item is unopened and unused in its original condition.
• The item is in its original packaging.
• The return request is submitted within 30 days of the delivery date.

We do not accept returns on items that have been opened, used, or are no longer in their original packaging. This policy applies regardless of the reason for return.

To initiate a return, please contact our support team. Our team will provide you with the return instructions. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact our support team within 48 hours of delivery. Include a clear photo or short video showing the issue. We will review your case and offer a replacement or a full refund at our discretion. You will not be required to return the item in these cases.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5 to 7 business days.